Shipping Info

📦 Shipping Info — ChibiChibi.shop

All ChibiChibi items are made to order — your pieces are crafted with love after you hit “checkout.” 💖
So while you won’t get them overnight, they’re worth the wait! 💅

🧵 Processing Time

  • Processing time: 2–5 business days to create your items.
  • Business days exclude weekends and public holidays.
  • During busy seasons (for example, Black Friday or holidays), processing may take a little longer.
  • Production usually starts shortly after you place your order, so changes and cancellations may not be possible once an order is in progress.

🚚 Shipping Time & Estimated Delivery

Once your order is made, it ships from the closest available fulfilment centre to you for faster delivery.

If you ordered multiple items, they may ship separately if they are produced in different facilities.

Estimated delivery times (after dispatch):
• USA / EU / UK: 3–6 business days
• International (other regions): 3–21 business days (country dependent)

These are estimates only and can vary depending on your location, local postal services, customs, and time of year.

💌 Shipping Rates

  • Standard shipping: $9.00
  • Free shipping on orders over $150.00

Final shipping costs will be shown at checkout based on your address and order.

🌐 International Shipping & Customs

Yes, we ship worldwide! 🌸

Please note:

  • International orders may be subject to customs fees, duties, VAT, or import charges depending on your country’s regulations.
  • These fees are not included in our prices and are the customer’s responsibility.
  • Refusing to pay customs charges may result in your parcel being returned or destroyed by customs. In these cases, we cannot refund or replace the order.

🚫 Locations We Currently Do Not Ship To

Due to carrier restrictions and international regulations, we are currently unable to ship to:

  • Russia
  • Belarus
  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • The Gaza Strip region in Palestine
  • Iran
  • Syria
  • North Korea
  • Cuba
  • Ecuador
  • Ukraine

If your address is in a restricted region and an order is placed, we will contact you to arrange a cancellation and refund where possible.

📬 Tracking

  • You’ll receive a shipping confirmation email with a tracking link as soon as your order ships.
  • If you don’t see it, please:
    • Check your spam/junk folder.
    • Make sure the email address on your order is correct.
    • Contact us and we’ll resend your tracking details.

📧 Email: info@chibichibi.shop

📦 Lost in Transit

Sometimes the universe throws a little chaos into the mail system — but don’t worry, we’ve got your back 💗

If your order’s tracking shows no movement or it becomes officially lost in transit, we’ll work with our fulfilment and shipping partners to try and send you a free replacement.

To qualify:

  • Tracking must show that the package never arrived.
  • The claim must be submitted within 30 days of the estimated delivery date.
  • Please email us with your order number and tracking link so we can investigate.

🚨 Delivered but Missing / Wrong Address / Returned to Sender

We cannot offer automatic free replacements in these situations:

  • Tracking shows “Delivered”, but the package is missing (this is usually related to the address, building access, neighbours, or local postal handling).
  • The shipping address provided at checkout was incorrect or incomplete.
  • The package was unclaimed, refused, or returned to sender.

In these cases, we’ll still do our best to help with advice and next steps, but replacements or reshipments may come at your own cost.

Please double-check your shipping address at checkout (including apartment/unit numbers and entry instructions) to avoid issues 🫶

✨ Need Help?

If you’re worried about a delay, can’t find your tracking info, or feel like something’s off, please reach out — we’re here to help.

📧 Email: info@chibichibi.shop
We aim to respond within 24–48 hours (excluding weekends & holidays). 💌