Returns & Exchanges
💖 Returns & Exchanges — ChibiChibi.shop
We want you to look and feel your best in every ChibiChibi piece! 🎀 If your order isn’t quite right, we’re here to make the return process as smooth as possible.
🔄 Our Return Policy
If you aren’t 100% obsessed with your purchase, you can return your items for a refund or store credit within 7 days of delivery.
The Details:
- Condition: Items must be unworn, unwashed, and in their original packaging with tags attached.
- Return Shipping: Shipping costs for returns are the responsibility of the customer.
- Refunds: Once we receive and inspect your return, we’ll process your refund (minus original shipping fees) back to your original payment method.
🩵 Damaged or Incorrect Items
If your item arrives damaged, defective, or we sent the wrong thing, we’ll make it right immediately at no cost to you.
- Email info@chibichibi.shop within 7 days of delivery.
- Include your order number and clear photos of the issue.
- We will arrange a free replacement or a full refund—pinky promise. ✨
🚫 Non-Returnable Items
To maintain quality and hygiene standards, we cannot accept returns for:
- Items returned after the 7-day window has passed.
- Items that show signs of wear, laundry scents, or makeup stains.
- Final sale items or intimate wear.
- Packages sent back to us without prior email approval.
📏 Finding Your Fit
To avoid the hassle of shipping items back, we always recommend checking the size guide on each product page before you buy! If you’re between sizes, we usually suggest sizing up for that perfect fit. 🫶
🕰 The Return Window
All return requests must be sent to our team within 7 days of the delivery date shown on your tracking link.
✨ Our Promise
If something isn’t right, we’ll fix it—quickly and kindly. We are committed to making your ChibiChibi experience magical from checkout to delivery. 💖
Need to start a return? 📧 Email: info@chibichibi.shop
