Privacy Policy

✨ Privacy Policy — ChibiChibi.shop 💖

Your privacy matters — even when you’re shopping in a delulu haze. This Privacy Policy explains how we collect, use, store, and protect your information.

🧁 1. What We Collect

When you shop with ChibiChibi, we may collect the following information:

  • Your name, email address, phone number, and billing/shipping address.
  • Payment information (processed securely through third-party providers — we never store your card details).
  • Device information such as IP address, browser type, and time zone.
  • Browsing behavior on our website (pages viewed, cart actions, clicks, etc.).

💾 2. How We Use Your Information

We use your information to make your shopping experience smooth, cute, and stress-free:

  • To process, prepare, and ship your orders.
  • To send order confirmations, tracking updates, and support replies.
  • To improve our website through analytics and performance tracking.
  • To send marketing emails — only if you choose to opt in.

No creepy data collecting. Just the essentials. 💗

✉️ 3. Marketing Emails

If you subscribe to our newsletter, we may send:

  • New product drops
  • Restocks & promotions
  • Exclusive deals

You can unsubscribe at any time through the link in our emails. No hard feelings (we’ll only cry for 3–5 business minutes).

🤝 4. How & Why We Share Information

We only share your data with trusted services that help us run ChibiChibi smoothly:

  • Payment processors (e.g., PayPal) to securely process your order.
  • Fulfillment & shipping partners to create and deliver your order.
  • Analytics and marketing tools to understand trends and improve site experience.
  • Legal authorities if required to comply with law (rare, but included for transparency).

We do NOT sell or trade your personal information. Ever.

🌍 5. Cookies & Tracking

We use cookies — not the yummy kind, sadly — to help us:

  • Remember what’s in your cart
  • Improve website speed & performance
  • Understand how shoppers use our site

You can adjust cookie settings anytime in your browser.

📱 Meta (Facebook & Instagram) Data Sharing

We use Meta tools like the Meta Pixel and Conversions API to help us understand which products people love and to show relevant ads.

These tools may collect limited data such as:

  • Device information
  • Browsing behavior on our site
  • Interactions with products or ads

You can manage your data through your Off-Facebook Activity settings.

For more info, see Meta’s Data Policy and Business Tools Terms.

📦 6. Data Retention

We keep your order and account information for our business records unless you request deletion. This is required for things like accounting, tax laws, fraud protection, and customer support.

🧠 7. Your Rights (Especially for EU/UK Shoppers)

You have the right to:

  • Access the personal data we have about you
  • Request corrections to your information
  • Request deletion of your data
  • Opt out of marketing at any time

Just email us — we’re happy to help.

🛡️ 8. Security

We take your privacy seriously and use secure technologies to protect your data. While no system is 100% hack-proof, we do everything reasonably possible to keep your information safe.

📬 9. Contact Us

Questions? Data request? Existential crisis? We’ve got you. 💌

Email: info@chibichibi.shop

Business Registration Location: Cape Town, South Africa

Response Time: 24–48 hours (excluding weekends & holidays)

ChibiChibi is a South African-based online brand serving global customers, with production and shipping supported by our trusted international partners. We’re committed to transparency, care, and adding a little sparkle to your shopping experience. 💕