Privacy Policy

Privacy Policy

Your privacy matters — even when you’re shopping in a delulu haze. Here’s how we collect, use, and protect your information at ChibiChibi.shop 💖

🧁 1. What We Collect

When you shop with us, we collect:

  • Your name, email, shipping/billing address
  • Payment info (securely processed — we don’t store your card)
  • Device info (like IP address, browser type) to help improve your experience

💾 2. How We Use Your Info

We use your info to:

  • Process and ship your orders
  • Send order updates and (if you say yes) marketing emails
  • Improve the site experience (like analytics)

We only collect what we need — no creepy stuff.

✉️ 3. Marketing Emails

If you opt in, we might email you with new drops, restocks, or baddie-level deals. You can unsubscribe any time with one click (we won’t cry... much).

🤝 4. Sharing Your Info

We share your info only with:

  • Our payment processor (Shopify Payments, PayPal, etc.)
  • Our fulfillment partners (for making & shipping your order)
  • Legal authorities if required by law (but let’s not go there)

We do not sell or trade your personal data. Ever.

🌍 5. Cookies & Tracking

Yes, we use cookies — not the fun kind, but the kind that:

  • Keep items in your cart
  • Help us see how you browse (so we can improve your experience)

You can adjust cookie settings in your browser at any time.

💡 Facebook & Instagram Data Sharing

We use Meta tools like the Meta Pixel and Conversions API to understand how visitors use our site and to show relevant ads on Facebook and Instagram. These tools share limited customer data (like device info or interactions) with Meta to improve ad performance and measure results.

You can control how Meta uses your data through your Off-Facebook Activity settings.

For more details, see Facebook’s Data Policy and Meta’s Business Tools Terms.

📦 6. Data Retention

We keep your order info for our records unless you ask us to delete it.

🧠 7. Your Rights (especially if you’re in the EU/UK)

You have the right to:

  • Access the data we have on you
  • Request it be corrected or deleted
  • Say no to marketing
    Just email us and we’ll sort it out.

📬 8. Contact Us

Questions? Data request? Existential crisis?
📧 Email: info@chibichibi.shop
🌍 Business Location: Cape Town, South Africa
Response time: 24–48 hours (excluding weekends & holidays)

ChibiChibi is an online clothing brand based in South Africa, with production and shipping handled by our partners in Europe and the U.S. We proudly serve customers worldwide — always with transparency, care, and a little sparkle. 💕