FAQ — Frequently Asked Questions

🎀 FAQ — Frequently Asked Questions

💌 How long does shipping take?

Every ChibiChibi piece is made to order, babe 💅 So your order has two stages:

  1. Processing time: 2–5 business days
  2. Shipping time:
  • 🇿🇦 South Africa: 5–10 business days
  • 🇺🇸🇬🇧🇪🇺 USA / UK / EU: 3–6 business days
  • 🌍 International: 3–21 business days (location dependent)

Delays can happen because Mercury is always in retrograde ✨

🌍 Do you ship worldwide?

Yes! We ship to baddies everywhere on Earth. 💖
(Some regions are restricted due to carrier regulations — see our Shipping Policy for details.)

📦 How do I track my order?

You’ll receive a tracking link by email as soon as your order ships.

If you don’t see it:

  • Check your spam/junk folder
  • Make sure you used the correct email at checkout
  • Contact us and we’ll resend it

💳 Can I cancel or change my order?

Only if it hasn’t gone into production yet.

Email us ASAP and if we catch it in time, we’ll do our best to help. Once production starts, cancellations and changes usually aren’t possible because your item is already being made just for you.

🩵 What if my item arrives damaged or incorrect?

Don’t panic. Take clear photos and email us within 7 days of delivery.

We’ll replace it or refund you — pinky promise. ✨

📧 Email: info@chibichibi.shop

✖️ Do you accept returns for wrong size or change of mind?

Because everything is custom-made, we can’t accept returns for:

  • Wrong size ordered
  • Change of mind / buyer’s remorse
  • Ordering the wrong colour or style

Please check the size guide on each product page before ordering! 💖

📏 What sizes do you offer?

Most items come in sizes XS–2XL (some may go up to 3XL depending on the product).

Check each product page for a detailed size guide.

🧵 Are items made to order?

Yes! We only produce an item once it’s purchased. This means:

  • Less waste
  • Fresh, newly-made pieces
  • No dusty overstock
  • More sustainable cuteness ✨

🌡️ Why did my order arrive in multiple packages?

Items may ship separately if they’re produced in different facilities.

Don’t panic — the rest of your goodies are on their way 💗

☁️ My tracking says “Delivered” but I didn’t get it. What now?

First, try:

  • Checking with neighbours, reception, or building security
  • Waiting 24 hours (couriers sometimes scan early)
  • Contacting your local courier with your tracking number

If it’s still missing, email us and we’ll help investigate. Please note that replacements for “delivered but missing” orders are not always covered, as this is usually an address or local delivery issue.

❗ What if my order is lost in transit?

If tracking shows no movement or the package is officially marked as lost, we’ll help arrange a replacement where possible.

Email us with your order number and tracking link so we can look into it.

🚫 What if I entered the wrong address?

If the address entered at checkout is incorrect or incomplete:

  • The package may be delayed, returned, or disposed of by the carrier.
  • Replacements or reshipments may require an additional fee.

Please double-check your address before placing your order, babe 🫶

🌸 Do you cover customs & duties?

Customs fees, import taxes, and duties vary by country. These charges are not included in our product or shipping prices and are the customer’s responsibility.

💳 What payment methods do you accept?

We accept secure payments via:

  • Credit and debit cards
  • PayPal
  • Other trusted third-party payment options (depending on your region)

All payments are processed through encrypted, reputable payment gateways.

💬 How do I contact support?

We’re always happy to help 💌

📧 Email: info@chibichibi.shop
We aim to respond within 24–48 hours (excluding weekends & holidays).